Your satisfaction is our priority. Easy returns and hassle-free refunds.
We stand behind the quality of our products. If you're not completely satisfied with your purchase, you can return most items within 30 days of delivery for a full refund or exchange.
Items eligible for return must meet the following conditions:
The following items cannot be returned:
Email or call us to initiate your return and receive a return authorization number.
Securely package the item in its original packaging with all accessories.
Use the prepaid return label we provide or ship to our return center.
PG Closets Returns Department
456 Return Processing Way
Toronto, ON M5V 3A8
Canada
Refunds are processed within 3-5 business days after we receive your returned item.
Refunds are issued to the original payment method used for the purchase.
Note: Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear on your statement.
We're happy to exchange items for a different size, color, or style. Exchanges follow the same process as returns, and we'll ship your replacement item once we receive the original.
If there's a price difference, we'll either refund the difference or charge your original payment method for any additional amount.
Need help with a return? Our customer service team is here to assist you.
Email: returns@pgclosets.com
Hours: Monday-Friday 9AM-6PM EST